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Chief Operating Officer, (Full-time, Anywhere in the US)

Job Description

Who We Are

We’re 18Doors, a fast-paced, national Jewish nonprofit with a collegial, warm organizational culture and entrepreneurial spirit. We are the only national Jewish nonprofit laser-focused on understanding, connecting with and communicating the needs of Jewish interfaith couples and families. We’re growing, with a budget of about $3 million and 16 staff dispersed across several states, as well as headquarters in Natick, Mass. In addition, we have 29 active rabbinic fellows in the U.S. and Canada, who are part of a two-year stipended program.

We are an entry point to Jewish life for interfaith families, and a catalyst for connection. We connect interfaith families to Jewish life, and cultivate belonging and inclusion in Jewish spaces. We do that with a focus on five areas: 1) A digital strategy that includes a website and social media presence reaching more than 1,000,000 people each year, focused on sharing stories and advice from interfaith families, and resources and recipes on Jewish culture, holidays, tradition and food; 2) programs for interfaith couples and families to share ideas and learn together; 3) a Jewish clergy officiation referral service to help families find rabbis and cantors for lifecycle events or counseling ; 4) a rabbinic fellowship program for rabbis who want to deepen their work with interfaith families; and 5) learning opportunities for Jewish professional and lay leadership interested in building a culture of belonging with a focus on interfaith inclusion.

It is all designed to help couples and families to connect and to build the Jewish life they want, and to enrich the vibrancy and strength of the Jewish community through the participation of interfaith families. We want our team to reflect the diversity of our world, and of the Jewish interfaith couples and families we work with.

Who You Are

You like people, and building cultures. You are a self-starter who has run the operations and finances of a multi-site (preferably multi-state) nonprofit organization and who can jump in and identify what needs to be done to ensure a high-performing, kind smart staff has what they need to achieve 18Doors’ mission and vision. Your strength is in finances and budgeting, and making simple the complex. You learn systems quickly, have a strong attention to detail and know what questions to ask to be able to move projects forward. You’re nimble and can switch between the roles that this position demands, overseeing human resources, finances, operations and information technology. You’re a strong No. 2, a partner and collaborator to the CEO and excited to be part of the organization’s senior leadership team.

You know your way around Excel, and have developed and managed budgets and cash flow. You understand accounts receivables and payables, and have managed payroll and vendor relations. You care about people, and culture, and building out human resources that support our staff. You are a strong project manager who knows how to plan, execute and see projects to fruition on time and on budget, and are able to manage special projects to completion. You gain the trust of others easily with your follow up, ability to communicate and good judgment.

Where We Are and Where We’re Headed

18Doors is at an important moment. We have achieved all of our goals from our 2018 strategic plan and are beginning our next strategic planning process. Over the last 3 years, our organization has changed in big and important ways: Our digital strategy reach has exploded, reaching 70 percent more visitors to our website than the year before; our Rukin Rabbinic Fellowship has launched and expanded, giving rabbis a place to learn and grow their rabbinate by working with interfaith families; and we’re giving thousands of couples and family members a place to discuss the big questions in their lives, and to try out Jewish traditions and culture, sometimes for the first time, through signature programs like Couples & Conversations and Our Year of Firsts.

We’re just getting started, and expect our new strategic plan will expand our reach and growth in critically important ways. In order to be successful, we need a strong COO to oversee our finances, operations, human resources and IT, building systems and documenting processes where none exist and strengthening those that do. We are an increasingly distributed workforce, with employees across the country and working remotely, and expect that trend to continue, and for the organization to continue to develop policies and practices to support it.

Essential Job Duties

  • Serve as part of the senior leadership team of the organization driving forward our work and mission.

  • Create and manage budgets, overseeing and managing cash flow, accounts payable and receivable. Collaborate with senior leadership on budgeting priorities and ongoing budgeting needs to support fundraising efforts.

  • Work with and manage our outsourced accounting firm; oversee our audit and Form 990 filing.

  • Manage information technology; work with and manage our outsourced IT firm; collaborate with our digital strategy team on troubleshooting website issues.

  • Manage human resources (recruiting, reviews, staff deployment/workload balancing, professional development, employee experience and pulse surveys).

  • Oversee the administrative and operational accounting and HR services such as payroll, PTO, 401K, FSA, and health and dental benefits.

  • Work with and manage outsourced functions and vendor relationships (accounting, IT, HR, benefits, legal).

  • Project manage large organizational projects, which in the past have included the strategic planning process, website rebuild and conferences.

  • Serve as the staff for the Board of Directors’ Finance Committee, working closely with the Treasurer to plan meetings and review financials.

Day-to-Day Activities Include

  • Manage the organization’s budget to actual and cash flow

  • Project manage cross department projects, as needed

  • Provide analytical support to the CEO

  • Maintain continuous lines of communication, keeping the CEO informed of all critical issues

  • Process payroll semi-monthly through ADP’s Workforcenow

  • Categorize and approve all credit card purchases through Divvy

  • Work with the bookkeepers to perform all EOM processes to close the books

  • Act as the liaison to the organization’s IT vendor to manage any email, software, computer and network issues

  • Process invoices and payments to vendors

  • File and/or manage multi-state reporting requirements

Experience & Qualifications

The ideal candidate will have demonstrated experience serving in the finance/operations role of a multi-state organization, preferably within the Jewish communal landscape. You have excellent interpersonal and communication skills, and at least 7-9 years of experience managing finance and operations. You are highly organized and collaborative, forward thinking, creative, detail oriented, hands-on and thrive in a fluid, fast-paced, and entrepreneurial environment.


This is a full-time position that reports to the CEO. This role can be based anywhere in the U.S., with our national headquarters based in Natick, Mass., outside of Boston. Candidates outside of the Boston area should expect to travel to our offices every 6-10 weeks; in addition, this position will require some travel for staff and board retreats, and occasional work on nights and weekends.

Equal Opportunity Employer

18Doors provides equal opportunity to all people regardless of race, color, ethnicity, religion, national origin, sex, gender (including pregnancy), sexual orientation, gender identity and expression, body configuration, age, disability, marital status, height, weight, or political belief.

18Doors is committed to building an organization that is representative of the broad diversity of the Jewish community. We welcome applications from those groups that have historically been underrepresented or marginalized in the Jewish community—people of color, people with disabilities and LGBTQ people.

How to Apply

Please submit your cover letter and resume here. Applications will be accepted on a rolling basis until the position is filled.

Employment Type

Full time


$125,000-$160,000, commensurate with experience

Benefits include but are not limited to:

  • Ability to work remotely or from our national offices in Natick, Mass.

  • Employer sponsored 3% annual 401K contribution with no required employee contribution

  • A comprehensive benefits package, including 100% employer paid medical, prescription, dental and vision insurance for staff.

  • Life, short-term and long-term disability insurance 100% employer paid

  • Medical and Dependent Care FSA accounts

  • Annual $500 technology stipend reimbursement and company provided PC

  • Employer paid home office setup as needed including chair, monitor, printer, etc.

  • 25 days off for Jewish and secular holidays, including U.S. election day, and having the office closed the last week of the calendar year.

  • 120 hours per year of paid vacation time within the first 3 years of employment and 160 hours per year after that.

  • 4 days per year of paid time to volunteer for the organization or cause of your choice